Frequently Asked Questions

Are companion cards accepted?
Events ticketed by Venue 114 accept companion cards, which promotes fair ticketing for people who have a disability and a lifelong need for ‘attendant care support’ to attend venues and activities. Your companion card will need to be sighted to collect your tickets.
Can I book tickets over the phone and pay for them later?
No, tickets must be paid in full at the time of the booking. The only exception is group or school bookings. If you are making a group booking for 10 or more people we will put your seats on hold for a short time to allow you to collect payment from your group. For more information please refer to the group and school visits page.
Can I include the surrounding grounds as part of my event?
The Venue Hire Application only covers events that occur within the Venue, if you would like to include the surrounding grounds (e.g. Council Park adjacent to the venue) as part of your event you may need to apply for a land permit. Further information about this process is available on Sunshine Coast Councils Website.
Can I serve alcohol at my event?
Yes, however, if you plan to have alcohol at your event you are required to discuss with a Venue Officer before your event.
Do I have to set up my own furniture?
Yes, as each Community Space is a self-service model it is the responsibility of the hirer to set up and pack down. Please ensure you include set up and pack down time in your venue hire.
Do I need insurance?
Yes it is a requirement of all hirers to have Public Liability Insurance Cover ($20 Million). Council holds Public Liability Insurance with LGM Queensland which is available to selected hirers. To determine whether or not you are eligible to be covered by this policy, please view our Venue Hire Application Form Section 1 for details. If your event is not covered by our Policy please contact a licenced insurance company/broker to arrange and a copy of this policy. You will be required to provide us with a copy of your Insurance before your event can be confirmed.
Do I need insurance?
Yes, it is a requirement of all hirers to have Public Liability Insurance Cover ($20 Million). Council holds Public Liability Insurance with LGM Queensland which is available to selected hirers. To determine whether or not you are eligible to be covered by this policy, please discuss with your Venue Officer when making your booking. If your event is not covered by our Policy please contact a licenced insurance company/broker to arrange cover and send us a copy of this policy. You will be required to provide us with a copy of your certificate of currency before your event can be confirmed.
Do I need to pay a bond?

Some events will require a bond payment; the event categories are as follows:

  • Major Event/High Risk: A Major Event or High Risk event is determined as any function that involves alcohol and any function that is expecting a large attendance – e.g. Wedding / Birthday Party.
  • Casual Event/Low Risk: A Non-Regular User is also referred to as a ‘Casual Booking’, a group that wishes to hire the Venue for less than 10 events within a 12 month period. – e.g. Meeting / Seminar (bond not usually required).
  • Regular User: A Regular User must hold 10 or more events, booked in advance, within a 12 month period. –e.g. Weekly dance classes / Monthly meetings.

Each category incurs a different cost; please refer to the Venue Fees & Charges on the relevant Community Space page:

Do I need to pay a bond?
Please refer to Fees & Charges for applicable bonds
Do I need to pay for my set up/pack down time?
Yes, your charge for Venue Hire begins from the access time for set up and concludes at the exit time after pack down.
Do you have concession discounts?
Ticket prices and concession discounts are set by the event promoter, not Venue 114, therefore prices and concession types will vary for each event. Please check for available event discounts when purchasing your tickets on the event page.
Does my venue hire cost include venue staff to set up and pack down my event?
No, venue hire costs include the use of a hired space, some equipment and the set-up of basic furniture i.e tables and chairs. Venue staff can assist with further set up and pack down the room/s for your event for an additional fee, please discuss with the Venue Officer.
Does Venue 114 have an ATM?
No, we do not have ATM machines or cash out facilities. Venue 114 is a card-only venue; however some venue hirers and merchandise sellers may accept cash.
Does Venue 114 provide catering?

Venue 114 is a fully serviced venue and no longer permits self/external catering. From light snacks to catered Banquet functions, Venue 114 can provide you with the right menu to suit your event needs.

General Event Catering- Breakfast, Morning Tea, Lunch and Afternoon Tea along with in-room Tea and Coffee.

On-site Coffee Van-Located in the beautiful Lakeside Courtyard, providing Barista made coffee and drinks- Open Monday-Friday 8am- 12pm**

**Hours may be extended upon request please speak to your Venue Officer for more information.

Does Venue 114 provide technical services e.g. audio and lighting?
Your venue hire charge includes use of basic AV equipment and support only. If your event requires specialist technical support, or a dedicated technician, additional charges will apply. Please discuss your requirements with your Venue Officer. Refer to our planning tools page for further technical information.
How can I buy tickets?

For events that are ticketed by Venue 114 tickets can be purchased online, over the phone or at the Box Office. Please note for over the phone ticket purchases an additional phone transaction fee will apply.

Events that are not ticketed by Venue 114 will have alternative ticket purchase methods which will be advertised on the event page.

How do I book for special needs?
If you require specific seating or need to remain in a wheelchair for the duration of a performance, please let our Box Office staff know at the time of booking in person or by telephone 07 5413 1400. Venue 114 will ensure that you have the best available seating arrangements for your needs.
How do I choose my seats?

If the event is not general admission you will have the ability to choose your own seats when booking online, by phone or in person. Event seating plans can be seen when purchasing a ticket online or at the Box Office.

If you do not wish to choose your own seats when booking online select the ‘best available’ option. You will always be allocated the best available seating available at the time of booking. For large groups please refer to the group and school visits page.

How do I collect / return a key?
Keys can be collected from Venue 114 located at 114 Sportsmans Parade Bokarina. Upon collecting a key, security instructions and a unique security code will be provided. Keys are required to be returned to Venue 114 during business hours or to the afterhours key drop box.
How do I collect my tickets?
When purchasing your tickets you can select to collect at the Box Office or an eTicket. Photo identification and the credit card used to purchase the tickets are required to collect your tickets from the Box Office. Tickets will not be posted. eTicket’s will be emailed directly to you as a PDF attachment: one document, one ticket per page. You do not have to print your eTicket as it can be scanned on mobile devices, please have each eTicket ready for scanning on arrival.
How do I get a refund?

Venue 114 has a strict no refund policy however in special circumstances the policy will be reviewed and may permit a refund however this is at the discretion of Venue 114.

When refunds are permitted, or in the event of the cancellation of a performance, monies will only be refunded to the credit card that was originally used to purchase the ticket/s. If the purchase method was cash or the credit card originally used to purchase the tickets is no longer valid than the refund will be provided via a bank transfer.

How do I make a booking?
If you would like to go ahead and book a self-service venue, please fill out the application form and return to us at your earliest convenience. No bookings will be entered into the system without a completed Venue Hire Application Form. Application forms can be found on the relevant Community Space page.
If I bring my own laptop, what connections do I need?
You will need to ensure your device has a HDMI output to connect to a Smart TV or Data Projector. It is your responsibility to provide an adapter for your own device if it does not have a HDMI output.
Is Security required for my event?

If you are holding an event that involves alcohol, then it is a requirement that Security is engaged for the duration of the event. Likewise, if your event does not involve alcohol, but is determined as a ‘Major/High Risk Event’ by the Venue Officer then it is a requirement that Security is engaged for the duration of the event. The below information is a guide, your Venue Officer can provide further information regarding Security requirements.

  • Cost is approximately $57 per hour, per guard.
  • Minimum guard requirement - ratio of 1 guard per 100 guests.
  • Guards have a minimum 4 hour duty requirement
  • Guards must be employed from the commencement of the event and/or alcohol consumption through to the time that all patrons have exited the venue (Event start – Exit Time)
Is Security required for my event?

If you are holding an event that involves alcohol, then it is a requirement that security is engaged for the duration of the event. Likewise, if your event does not involve alcohol, but is determined as a ‘Major/High Risk Event’ by the Venue Officer then it is a requirement that security is engaged for the duration of the event.

Security can also be arranged for specific event requirements, please speak to your Venue Officer.

Is Venue 114 an accessible building?
Yes, Venue 114 has a range of accessible features to support the inclusion of all community members, please refer to our accessibility page for further information.
I’ve lost my tickets, what can I do?
Please contact the Box Office who will be able to re-email the tickets to you. Box Office will not be able to re-issue hard copy tickets.
My event is open to the public, will Venue 114 promote my event?
The marketing of the event will always be the responsibility of the event organiser. Some complimentary marketing activities can be offered at the discretion of the venue. No marketing will be undertaken until the non-refundable booking deposit is paid and marketing content is provided. Refer to our planning tools page for further information.
My event is ticketed do I have to use Venue 114 ticketing services?

Yes, unless approval has been given by the Venue Manager.

Venue 114 uses Humanitix for its ticketing - an innovative, not-for-profit event ticketing platform with lower booking fees that all go to charity. What does this mean for you? Professional, lower-cost ticketing with a social impact that you can share with your patrons.

Parking at Venue 114

There is limited off-street parking available in a public car park adjacent to Venue 114 and ample on-street parking. However, with the Kawana Aquatics Centre, Kawana State College, Lake Kawana and Sunshine Coast Stadium in close proximity, parking can be in short supply at any given time.

Car parking is free, however, ensure you check Council signage on the surrounding streets for time limits or parking restrictions.

What are the different event categories?
  • Regular: A Regular User must hold 10 or more events, booked in advance, within a 12 month period. e.g. weekly, fortnightly, monthly.
  • Casual / low risk: A user that wishes to hire the Venue for less than 10 events within a 12 month period for an event that is considered a low risk event.
  • Casual / high risk: Any event that involves alcohol and any function that is expecting a large attendance is considered a high risk event.
What are the different hirer categories?
  • Community and Not for Profit: Schools, churches & religious organisations, government, registered community associations and Not for Profit organisations.
  • Regular: Classes and workshops run on a regular basis by local residents and organisations. Must commit to 10 or more bookings within a 12 month period.
  • Standard – Commercial: For profit organisations, workshops with paid attendance, expos, markets, classes, ticketed events. Less than 10 bookings in a 12 month period.
  • Standard – Private: Includes any private function or celebration, weddings, birthdays, Christmas parties, anniversaries, baby showers.
What are Venue 114’s opening hours?
The Venue 114 Office and Box Office is open 8.30am – 5.00pm Monday to Friday, however, events can be held outside of these times. Please note, the venue is available to hire outside of office hours, on weekends and public holidays (additional charges will apply). Please contact a Venue Officer to discuss your event’s requirement.
What are your opening hours?
Venue 114’s office is open from 9.00am – 4.00pm, Monday – Friday. Please note our opening times do change as per event requirements and will generally be advertised on the event page.
What ID do I need to pick up my tickets?
Standard identification such as a driver’s license or credit card may be required to collect your tickets as well as proof of any concessions you have claimed.
What is a self-service Venue?
A self-service venue does not have staff on site therefore it is the responsibility of the hirer to undertake the set up and pack down as well as technical operations (if applicable) for their event.
What is an interchangeable space?
An interchangeable space refers to a room that has walls that can be moved to reconfigure the space with adjoining rooms.
What is included in my venue hire?

Each Community Space includes tables and chairs, for additional inclusions please refer to the relevant Community Space page:

Hirers are required to supply their own cloths and tea towels.

What is the earliest start time / latest finish time for my event?

Bookings are encouraged from 6.00am through to the Venue Curfew time:

  • Kawana Community Hall – Midnight
  • Kawana Island Meeting Place and Bellvista Meeting Place – 10.00pm
  • Coolum Civic Centre - Midnight
What is the size of the Smart TV screen?
The Smart TV screen is 65”.
What parking is available?
Venue 114 has both an onsite car park and on street parking, for further information please refer to the visit us page.
What size are the tables?
  • Standard trestle (rectangular) tables = 183cm x 76cm
  • Thin trestle (rectangular) tables = 183cm x 45cm
  • Round tables (8-seater) = 153cm
  • Round tables (10-seater) = 180cm
  • Card (square) tables = 76cm x 76cm
When is my booking confirmed?

Once your Venue Hire Application has been submitted and processed, an Event Agreement outlining your charges and your requirements for final confirmation/approval will be forwarded to you. You will also receive a Deposit Invoice (25% of the Venue hire costs, strictly non-refundable) that is due within 14 days.

Once the Deposit Payment & signed Event Agreement are received, then your event will be confirmed in the calendar.

Please note, 14 days prior to your event date, an invoice will be issued for the balance of hire fees and the bond. This invoice must be paid in full prior to your event. Failure to do so may result in the cancellation of your event.

When should I arrive?
Events start at the time stated on your ticket. Make sure you have plenty of time to park your car, walk to the venue and find your seat (if you are attending a seated event).
When will the Box Office and gates open?
Box Office and the gates open one hour before the start time of the event unless advertised otherwise, please refer to the event page for further information.
Why do you collect personal information?
  • If your tickets are stolen/lost we can trace them to you and reissue the ticket in most cases
  • If an error occurs that we were unaware of at the time of sale we can correct it
  • If we need to change your seating, we can contact you before the performance, ensuring a hassle free event for all
  • If a show is cancelled we are able to contact you regarding your refund

Although these occurrences are rare they do happen and it does help us to serve you better. If you have given us permission to do so, we can send you important pre-event information.