For events that are ticketed by Venue 114 tickets can be purchased online, over the phone or at the Box Office. Please note for over the phone ticket purchases an additional phone transaction fee will apply.
Events that are not ticketed by Venue 114 will have alternative ticket purchase methods which will be advertised on the event page.
If the event is not general admission you will have the ability to choose your own seats when booking online, by phone or in person. Event seating plans can be seen when purchasing a ticket online or at the Box Office.
If you do not wish to choose your own seats when booking online select the ‘best available’ option. You will always be allocated the best available seating available at the time of booking. For large groups please refer to the group and school visits page.
Venue 114 has a strict no refund policy however in special circumstances the policy will be reviewed and may permit a refund however this is at the discretion of Venue 114.
When refunds are permitted, or in the event of the cancellation of a performance, monies will only be refunded to the credit card that was originally used to purchase the ticket/s. If the purchase method was cash or the credit card originally used to purchase the tickets is no longer valid than the refund will be provided via a bank transfer.
- If your tickets are stolen/lost we can trace them to you and reissue the ticket in most cases
- If an error occurs that we were unaware of at the time of sale we can correct it
- If we need to change your seating, we can contact you before the performance, ensuring a hassle free event for all
- If a show is cancelled we are able to contact you regarding your refund
Although these occurrences are rare they do happen and it does help us to serve you better. If you have given us permission to do so, we can send you important pre-event information.